These Terms and Conditions (“Terms”) govern your use of the Iglon website and any orders placed with Iglon. Our commitment is to ensure your satisfaction as a customer. The following outlines the terms and conditions that apply to your orders, presented in a clear and user-friendly manner.

Our Agreement with You

When you place an order, you are making an offer to purchase products from us. We will send you an order acknowledgment upon receiving your order. However, your order will only be accepted once your products have been delivered to you. We reserve the right to decline to supply goods; while we strive to prevent this, instances may arise where we cannot fulfill your order due to pricing errors, product unavailability, or other reasons. In such cases, we will provide a refund for any payment you’ve made. Please be aware that we retain the right to reject orders without liability to you or others.

Availability

Despite using a computer system for stock control, errors can occur. If there’s an inventory mistake, we will promptly inform you and work to resolve the issue.

Our Products

Images of our products on the website are for illustrative purposes only. Although efforts have been made to accurately display colors, variations might occur. Packaging may differ from the images. Natural products exhibit variations, but the specifications are outlined on the website and may be periodically updated by us.

Delivery

National deliveries are typically ‘Economy,’ taking 2-3 working days from dispatch. We use Hermes, Royal Mail, or DPD for delivery. Mainland UK orders have free delivery, with no minimum order quantity. Deliveries to offshore destinations may incur a surcharge.

Customer Reviews

Customer reviews are opinions and do not constitute product specifications. We are not liable for inaccuracies in reviews.

Intellectual Property

The copyright for photos, videos, data, and text on our website belongs to us or our suppliers. The website’s look, feel, and format are also our property. Usage of this material is permitted only as authorized by us or our suppliers. Our website may change without prior notice, though the terms and conditions at the time of your order will apply.

Terminating the Contract

Your rights to end the contract depend on the product, its condition, our performance, and whether you are a consumer or business customer. Consumer rights include a 14-day window to change your mind and receive a refund for online purchases. Refunds during this period may entail deductions and return costs.

You can end the contract immediately if:

• The product doesn’t meet specifications as shown on our website. We offer a money-back guarantee and will arrange a return and refund.
• We’ve informed you of a price or description error, and you wish to cancel.
• Supply delays arise from events beyond our control.
• Technical reasons suspended supply for over a month.
• You have a legal right to terminate due to our error.

If you end a contract, and it’s not our fault and you aren’t a consumer changing their mind, contact us. We’ll refund payments for undelivered products, deducting reasonable compensation for incurred costs.

Ending the Contract

To terminate the contract, inform us via:

• Phone: 07828269407
• Email: info.iglon@gmail.com Provide your name, address, order details, and contact info. If products are dispatched or received, return them. We’ll cover return costs for faulty products or if we’ve made errors.

Refunds, minus deductions, will be made as soon as possible and within 14 days of notification.

Our Right to Terminate

We can end a product contract at any time by writing to you.

Further Assistance

If you need more information, contact us at: info.iglon@gmail.com